Exchange Eligibility List

We do not sell reconditioned wigs, and never will. Please use the chart below to verify eligibility of the item(s) you wish to exchange before proceeding. We also will not exchange wigs with drastic curl in their style if they have been removed from their box. There is no way to comb them back to perfect condition.

In most cases the minimum restocking fee will be $30.00. All items to be exchanged will be inspected to insure they are in unworn/perfect condition uncut and otherwise meet the criteria for exchange as set forth in our exchange policies. If a customer insists on an exchange that we do not offer on this list, there will be a 50% restocking fee and the product sent back to us will be either donated to a charitable organization or discarded. In the case where there are wigs with long hair, if the product needs additional time to restyle, there will be a 35% fee.

Exchange orders are processed in batches. It may take up to two weeks to process an exchange order. Failure to provide your Order I.D. number may result in further delays. The exchange form must be filled out completely. Otherwise personnel at Ace Wigs will need to research the original order information, resulting in further delays. The restocking fee will be based on the condition of the product when returned to Ace Wigs. The coupon code can not be used on exchange orders.

After you have verified that the item(s) you wish to send back to us are eligible for exchange, please proceed to the Click n' Print Exchange Form.


Brand Yes No Restocking Fee
Human Hair Wigs (all brands)   No Exchanges Allowed
Hairpieces for all Brands    No Exchanges Allowed
Alexander Couture     $30.00 Per Item
Amore    $30.00 Per Item
Aspen     35% Per Item
Ellen Willie     35% Per Item
Bali   No Exchanges Allowed
Belle Tress     No Exchanges Allowed
Estetica   $30.00 Per Item
Gabor     $30.00 Per Item
Envy   $30.00 Per Item
Fair Fashions     No Exchanges Allowed
Jon Renau Wigs       $30.00 Per Item
Jon Renau Toppers       No Exchanges Allowed
HairDo    $30.00 Per Item
HIM       No Exchanges Allowed
Inventory Reduction Sale   No Exchanges Allowed
Kim Kimble     $30.00 Per Item
Put On Pieces   No Exchanges Allowed
Motown Tress   No Exchanges Allowed
Toni Brattin    $30.00 Per Item
Louis Ferre    35% Per Item
Accessories (Shampoo, Wig Spray ect...)   No Exchanges Allowed
Toni Brattin   $30.00 Per Item
Noriko   $30.00 Per Item
Raquel Welch    $30.00 Per Item
Rene of Paris   $30.00 Per Item  
Orchid    $30.00 Per Item
Vivica Fox     No Exchanges Allowed
TressAllure      $30.00 Per Item 
Wig Pro Toppers and Hairpieces     No Exchanges Allowed
Wig Pro    No Exchanges Allowed