Exchange Eligibility List
We do not sell reconditioned wigs, and never will. Please use the chart below to verify eligibility of the item(s) you wish to exchange before proceeding. We also will not exchange wigs with drastic curl in their style if they have been removed from their box. There is no way to comb them back to perfect condition.
In most cases the minimum restocking fee will be $40.00 for products with a value up to $300. Items with a value over $300 will have a 45% restocking Fee. All items to be exchanged will be inspected to insure they are in unworn/perfect condition uncut and otherwise meet the criteria for exchange as set forth in our exchange policies. If a customer insists on an exchange that we do not offer on this list, there will be a 50% restocking fee and the product sent back to us will be either donated to a charitable organization or discarded. In the case where there are wigs with long hair, if the product needs additional time to restyle, there will be a 35% fee.
Exchange orders are processed in batches. It may take up to two weeks to process an exchange order. Failure to provide your Order I.D. number may result in further delays. The exchange form must be filled out completely. Otherwise personnel at Ace Wigs will need to research the original order information, resulting in further delays. The restocking fee will be based on the condition of the product when returned to Ace Wigs. The coupon code can not be used on exchange orders.
After you have verified that the item(s) you wish to send back to us are eligible for exchange, please proceed to the Click n' Print Exchange Form.
| Brand | Yes | No | Restocking Fee |
| Human Hair Wigs (all brands) |  |
No Exchanges Allowed | |
| Hairpieces for all Brands | |
No Exchanges Allowed | |
| Alexander Couture | |
$40.00 Per Item | |
| Amore | |
$40.00 Per Item | |
| Aspen | |
No Exchanges Allowed | |
| Ellen Willie | |
No Exchanges Allowed | |
| Bali | |
No Exchanges Allowed | |
| Belle Tress | |
No Exchanges Allowed | |
| Estetica | |
$40.00 Per Item | |
| Gabor | |
No Exchanges Allowed | |
| Envy | |
$40.00 Per Item | |
| Fair Fashions | |
No Exchanges Allowed | |
| Jon Renau Wigs | |
$40.00 Per Item | |
| Jon Renau Toppers | |
No Exchanges Allowed | |
| HairDo | |
No Exchanges Allowed | |
| HIM | |
No Exchanges Allowed | |
| Inventory Reduction Sale | |
No Exchanges Allowed | |
| Kim Kimble | |
No Exchanges Allowed | |
| Put On Pieces | |
No Exchanges Allowed | |
| Motown Tress | |
No Exchanges Allowed | |
| Toni Brattin | |
$40.00 Per Item | |
| Louis Ferre (discontinued brand) | |
No Exchanges Allowed | |
| Accessories (Shampoo, Wig Spray ect...) | |
No Exchanges Allowed | |
| Toni Brattin | |
No Exchanges Allowed | |
| Noriko | |
$40.00 Per Item | |
| Raquel Welch | |
$40.00 Per Item | |
| Rene of Paris | |
$40.00 Per Item | |
| Orchid | |
$40.00 Per Item | |
| Vivica Fox | |
No Exchanges Allowed | |
| TressAllure | |
$30.00 Per Item | |
| Wig Pro Toppers and Hairpieces | |
No Exchanges Allowed | |
| Wig Pro | |
No Exchanges Allowed |