Please read the following before placing an order! By placing an order with our company, you will be agreeing to adhere to these policies. We process all orders in batches to eliminate mistakes and optimize organization.

Most wig manufacturers add and discontinue styles and colors on a regular basis without informing Ace Wigs beforehand. We will do everything possible to avoid substitutions providing we can contact you on time. Please consider making a second color choice for each item you order, and/or a second style choice (this can be noted in the "Comments" section of your order form) so that we can still fill your order if your original selection is either on backorder, or has been discontinued.

If you wish to contact us about your order , we require the Order ID Number for the transaction you are inquiring about. If you leave a phone message inquiring about an order, please make the message clear and provide the Order ID Number . e-mails must also include the Order ID Number and the brand and style of the item you are inquiring about. NOTE: For orders placed online, you will receive your Order Number in an e-mail as soon as the order is submitted. For phone orders, you will be given your Order Number by the person taking your order. Please keep this number handy in case you need to contact us! When you receive your order, it will come with a receipt which refers to your “Invoice Number.” This is the same as your Order ID Number, and it may be used when inquiring about your order, or when filling out an Exchange Form.

Ordering Policies

For your convenience we also offer a Mail-In order form.
You need Adobe Acrobat to view Mail-In form

• Orders must be received in our office by 10:00 am Pacific Time, Monday through Friday (excluding holidays) to be processed the same day.
• If placing an order through the postal system, there may be a delay of several days before your order reaches our office. If immediate order processing is required, the order must be placed through our secure online order system, by fax, or by calling our toll-free order line 1-800-226-4668.
• Due to internal order processing policies of some of our suppliers, there may be a one-business day delay in processing orders even when an order is received by 10:00 a.m. Pacific Time.
• All sales are final on the following brands of wigs: Lacey, Wigged Out, and Wigmeister.
• All sales are final on all Costumes, Costume Accessories, Hats, Wig Accessories (shampoo, brushes, etc.) and items purchased from our Inventory Reduction Sale section.
• In addition, all sales are final on human hair wigs and hairpieces, as well as Men's wigs and hairpieces whether synthetic or human hair.
• Loaner Hair Color Rings require a $35.00 deposit (Jacquelyn and Georgie are $45.00) + $7.00 shipping for the first ring, and $1.00 for each additional ring for Standard Shipping. Hair Color Rings must be returned to Ace Wigs within 2 weeks of your receipt.
• Once the Hair Color Ring(s) are returned, the deposit will be held for the customer as an in-store credit to be applied to a future order.
• Orders paid by check will be held for 5 business days for the funds to clear. Orders paid by Money Order, Certified Check, or through Western Union will be processed immediately upon receipt of payment.
• Orders paid through PayPal using a personal checking account will be held until notification is received from PayPal that the funds have cleared. This usually takes 3 to 4 business days.
• When a check fails to clear, we will impose a fee of $15.00.
• When a credit card transaction is declined or comes back as invalid due to incorrect information provided by the Customer, we will impose a fee of $5.00.
• We reserve the right to require payment by Money Order, Certified Check, or Western Union for larger orders, international orders, and for orders where the Customer's shipping address and billing address do not match exactly.
• In case of back order delay, or discontinued item(s), Customer will be contacted and given the option to wait for any out of stock item(s), select another item(s), opt for an in-store credit, or cancel this portion of the order.
• IMPORTANT: Our current shopping cart system does not allow for in-store credits to be automatically subtracted. Therefore, in order to use your in-store credit, you must place your order by phone, fax, or mail. The appropriate Order ID Number and the amount of the credit must be referenced, and this amount will be manually subtracted when we process your order in-house.
• Prices are subject to change without notice.
• We do our best to check for accuracy all information provided to our Customers. However we cannot be responsible for typographical errors on our site, in printed catalogs, or pricelists which result in incorrect pricing, color availability, or product description. We appreciate hearing from our Customers when such errors are found.
• Your credit card charge will appear as "Ace Wigs".

Shipping Policies

• Ground Shipping & Handling is $7.00 for the first item, and $1.00 for each additional item. Delivery time is usually within 12 to 14 business days.
• Standard Shipping & Handling is $9.00 for the first item, and $1.00 for each additional item. Delivery time is usually within 7 to 12 business days.
• Express Shipping & Handling is $15.00 for the first item, and $1.00 for each additional item. Delivery time is usually within 4 to 7 business days.
• 2 Day Shipping is $30.00 for the first item, and $5.00 for each additional item from the same manufacturer. If the items ordered are from different manufacturers, 2-Day Shipping is $30.00 for each item. Delivery time is usually within 2 business days.
• Overnight Shipping & Handling is $45.00 for the first item and $5.00 for each additional item from the same manufacturer. If the items ordered are from different manufacturers, Overnight Shipping is $45.00 for each item. Packages will arrive the next BUSINESS day. For example, if an order is shipped on a Friday, delivery will be the following Monday. If Monday is a Holiday , delivery will be on Tuesday.
• Alaska, Hawaii, Puerto Rico and the Virgin Islands Shipping and Handling is $9.00 for the first item, and $1.00 for each additional item. Delivery time is usually within 7 to 12 business days.
• Canada Shipping and Handling is $15.00 for the first item, and $1.00 for each additional item. Delivery times cannot be guaranteed, but generally packages are delivered within one to two weeks.
• Other International Shipping and Handling is $25.00 for the first item, and $1.00 for each additional item. Delivery times cannot be guaranteed, but generally packages are delivered within two to three weeks.
• Delivery times CANNOT be guaranteed with Special order items (including all Wigmeister wigs, all costumes and all costume accessories). Therefore, special order items are NOT subject to the Shipping and Handling times quoted above!
• Shipping & Handling rates and times apply only to addresses within the continental United States.
• Overnight Shipping is NOT available for products from Amore, Jacquelyn, Noriko, Rene' of Paris or Wigmeister .
• There is a one-business day shipping delay for all Look of Love products, due to their internal order processing policies. For example, if we receive your overnight order on Monday before 10:00 a.m., Look of Love will dropship your order to you on Tuesday for a Wednesday delivery.
• The Customer is responsible for any delivery delays due to destination problems, such as Customer not being home to sign for the package, Customer providing an incorrect or incomplete shipping address, etc.
• Ace Wigs makes the utmost effort to get orders delivered to our Customers on time as promised. However, we cannot provide shipping refunds in cases when the delay is beyond our control, such as Acts of God, national crises, errors made by the U.S. Postal Service, and delay due to supplier error.

Exchange Policies

Before you send your wig in, please check for exchange eligibility
and download our .
You need Adobe Acrobat to view Mail-In form

You must adhere to all of the policies below, or your request for an exchange will be denied.

Due to State and Federal Health Department Regulations on the sale of wigs and hair additions, the following policies must be enforced:

• We offer one exchange, NO REFUNDS WILL BE PERMITTED.
• Merchandise eligible for exchange must be returned within 14 days of receipt. If more time is needed to select a replacement for the item(s) returned, Customer may request an in-store credit. See Ordering Policies above for more information about in-store credits.
• All sales are final on all Costumes, Costume Accessories, and Wig Care Items (shampoo, brushes, etc.). In addition, all sales are final on all products from Lacey, Wigged Out, and Wigmeister. Thus, items from these brands may not be returned for exchange, except in cases of defective merchandise.
• In addition, all sales are final on all human hair wigs and hairpieces as well as all Mens Wigs and Hairpieces, whether of human hair or synthetic.
• Items purchased from the Inventory Reduction Sale are also exempt from our Exchange Policy, except in cases of defective merchandise, and may not be returned for exchange.
• All items returned for exchange must be in salable condition, unworn, undamaged and in the original net (if applicable) and undamaged packaging with tags still attached. Merchandise with the odor of smoke, styling products, etc. will be returned to the customer at customer's own expense. Do not mark, tape or attach anything to the packaging. Packages must be returned in a sturdy mailing box. Wrapping the wig box in brown paper or using a shipping envelope is not acceptable.
• We insist that you print off a copy of the Click 'n Print Exchange Form, fill it out and enclose it with the item(s) you are returning for exchange so we may process your request in a more expedient manner. Please make every effort to include your Order ID Number or Invoice Number to prevent delays in processing your exchange.
• If you ordered by mail or fax, or if your item(s) were sent directly from the manufacturer without an Ace Wigs Receipt , please e-mail or call our office, and we will provide your Order ID Number .
• If the value of the item(s) sent as a replacement is less than the value of the item(s) returned for exchange, you will be given an in-store credit that may be applied towards a future purchase. Absolutely NO REFUNDS for this credit will be issued.
• If the value of the item(s) sent as a replacement is more than the value of the item(s) returned for exchange, this amount, including all applicable restocking and shipping fees, will be charged to the same credit card used to place the original order, unless an alternate credit card number is provided on the Exchange Form.
• In cases where the original order was paid through PayPal, any applicable restocking and shipping fees will be billed through PayPal by sending the appropriate invoice to the Customer's PayPal e-mail address.
• In cases where the original order was paid by check or money order, the Customer is responsible for either sending another check or money order in the amount of all applicable restocking and shipping fees, or providing us with a credit card number and expiration date so that these fees may be billed.
• A Restocking Fee (click here for restocking fees) will be assessed on all exchanges. In addition, the customer is responsible for paying all shipping charges necessary to send out the replacement item(s). All replacement items are sent by Ground Shipping. If quicker shipping is required, this must be requested on the Exchange Form, and the customer will be billed accordingly.
• Please allow up to two weeks for the exchange order to be processed before contacting us for an update. Exchanges are processed in the order in which they were received.
• IMPORTANT: When contacting us about an exchange, please indicate the brand(s) and style(s) of the replacement item(s) you have requested, as exchange orders are processed in batches sorted by brand. Knowing the brand(s) of your replacement item(s) will allow us to locate your paperwork much more quickly!
• If an Advanced Exchange is necessary (having us send out your replacement wig before your original wig has been returned to us), a fee of $10.00 will be imposed , in addition to any applicable restocking and shipping fees .